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E-Learning Change of perspective and customer journey mapping
Brief description
This e-learning course offers you a quick introduction to customer journey mapping. In a compact and understandable way, you will learn key terms, guiding questions and presentation formats to effectively design the customer journey and think from the customer's perspective.
Course content
- Customer satisfaction and approaches to customer orientation - Understanding customer needs - Change of perspective: customer versus company perspective- Phases and milestones of a customer journey - Phases and milestones of a customer journey - Presentation options and key questions for creating a customer journey
Prerequisites
No special technical requirements beyond the usual standard equipment (headset, laptop, etc.) are necessary for our e-learning courses.
Price
59,-
Price type
€ net
E-Learning Change of perspective and customer journey mapping
59,00 €
Exclusive of 19% VAT
| Duration: | 45-60 minutes |
| Target group: | The e-learning course is aimed at individuals who want to gain an in-depth understanding of customer journey design and the shift in perspective in customer orientation in order to use this knowledge specifically to optimise customer experiences and processes in their area of responsibility. Target groups could include: |
| Level: | Basic, Advanced |