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E-Learning Customer Journey activities and touchpoints
Brief description
In this e-learning course, you will learn how to map out the customer journey from A to Z and what important factors such as customer activities, emotions, expectations and touchpoints are all about. This will give you a quick and easy understanding of how all these elements significantly influence the customer experience.
Course content
- Learn about different types of customer activities - Understand customer emotions and expectations - Touchpoints as central points of contact between customer and company - Anatomy of a customer journey
Prerequisites
There are no special technical requirements for our e-learning courses beyond the usual standard equipment (headset, laptop, etc.).
Price
59,-
Price type
€ net
E-Learning Customer Journey activities and touchpoints
59,00 €
Exclusive of 19% VAT
| Duration: | 45-60 minutes |
| Target group: | The e-learning course is aimed at individuals who want to learn how to identify and optimise specific activities and touchpoints along the customer journey in order to effectively shape the customer experience and drive it forward in their area of responsibility. Target group could be: |
| Level: | Basic, Advanced |