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E-Learning Merging customer journey and business processes
Brief description
In this compact e-learning course, you will learn how to combine the customer perspective with internal company processes to ensure seamless implementation of customer orientation. You will also learn about important measurement methods that you can use to effectively evaluate the success of your customer orientation.
Course content
- Review of the fundamentals of process management and customer journey - Moments of truth - Connection between process map and customer journey map - Derivation of requirements for customer-centred target processes - Voice of the customer (VoC) and Net Promoter Score (NPS) as key measurement methods for determining customer orientation
Prerequisites
There are no special technical requirements for our e-learning courses beyond the usual standard equipment (headset, laptop, etc.).
Price
59,-
Price type
€ net
E-Learning Merging customer journey and business processes
59,00 €
Exclusive of 19% VAT
| Duration: | 45-60 minutes |
| Target group: | The e-learning course is aimed at individuals who want to learn how to connect the customer journey with internal company processes in order to achieve seamless and efficient implementation of customer orientation and process optimisation. Target groups could include: |
| Level: | Basic, Advanced |